Replacement and return
We pride ourselves on our name and reputation for excellent quality and value and if you are not satisfied with your purchase we will help you with an exchange.Or return according to the company's policy
Exchange and return policy
Products purchased through the website are not returnable through Saad Bashamakh branches.
The customer has the right to exchange within 3 days from the date of receipt.
The customer has the right to return within two days from the date of receipt.
The customer must notify the Saad Bashmakh e-store team via email within a period not exceeding
Two days from the date of receipt of the wrong item sent to him or return the purchased item with the reason stated
Returns and exchanges are possible if the item is in the same original condition as when purchased and wrapped in the original company packaging.
Replacement and return are free of charge in the case of items sent to the customer that contain an error or have a manufacturing defect, such as:
I received a product other than the one I ordered.
The product did not match the description shown on Saad Bashamakh's online store.
I received a damaged or defective product -
The same original amount printed on the purchase receipt/invoice (order summary) will be refunded without shipping charges or customs fees and taxes.
In other cases of replacement or return (other than what has been mentioned), the customer bears the shipping cost.
To return according to the conditions mentioned within two days from the date the customer receives the shipment, and to exchange within ( 3 ) days from the date you receive the shipment, and no request will be considered after the specified period has expired.
Items returned within 14 days of the return date will be refunded.
If you complete the purchase process, this is considered your agreement to the terms and conditions and the store's exchange and return policy.
If for any reason you are not satisfied with your purchase, please contact the online store customer care team or send a WhatsApp message to 00966507452229
CS@SAADBASHAMMAKH.COM